Reviews Management
How often have you looked at a product or company and Googled “company name + reviews” before purchasing? How often have you Googled a company for another reason to see a star rating come up on the sidebar of the results?
Reviews are an essential part of each and every business plan. Whether you are a restaurant, tech product, business owner or anything in between, your customers, clients or future employees are looking at reviews of your business.
We offer software and services designed to improve your ratings on Google Reviews, TripAdvisor, RateMDs, Facebook Reviews and many more industry-specific reviews websites.
We can help you establish the first impression you deserve with our reviews management plans.
Let us do the work for you
- Our managed services actually get you the good reviews you need so you can focus on your business.
- We get you reviews on the sites you need most, based on their search order and current rating.
- You can rest easy knowing your ratings will improve and your business will shine online.
- Do as much or as little as you want. We’ve got you covered!
Collect customer reviews efficiently
- Collect reviews from your clients on your website, on a tablet in your office, or via email using our software.
- Clients will be impressed when you hand them an iPad with your branded software installed on it and let them know their opinion matters.
- Our reviews collection software will also make it easy to contact your existing client database to ask them for reviews. Import their contact information and our program will do the heavy lifting for you.
- Our software works on tablets, mobile devices or desktop computers — whatever suits your company best.
Control the conversation
- Our platform allows you to control what is published online and what is not. When a customer or client has something negative to say, the majority of the time they just want to be heard. Our platform will segregate your reviews so that the negative or neutral reviews will come to you first to help resolve the problem, and they will receive an easy way to publish the positive reviews on the review sites that matter.
- The best strategy to avoid getting a negative online reputation is to get in front of the problem and turn angry customers into advocates.
Use our software to understand your customers
- View all your reviews from hundreds of review sites, automatically compiled in one convenient place. Receive email reports when you get new reviews, or a weekly or daily summary.
- Our platform gives you access to everything being said about your business in one convenient place. Simply log in to our platform and view all reviews from your selected sites on one screen.
- If you don’t want to log in we can set up regular email reports so you can sit back and wait for the good results in your inbox.
Our Plans
- Up to 5 reviews per month.
- Platform to track and monitor where reviews are written about your company.
- Reviews widget to add to your website.
- Reviews landing page on our discreet domain to direct your customers to.
- Segregate positive and negative reviews.
- Harvest reviews from your existing client base.
- Get real reviews from your real customers on review websites.
- We try to prevent your positive reviews from being deleted.
- We ensure your product or service has the reputation it deserves.
- Report of all reviews generated and promoted during your campaign.
- Up to 10 reviews per month, allowing you to stand out from your competitors.
- We take your exported list of customer emails and reach out to these people and remind them to write a review for you.
- We give you a platform to track and monitor where reviews are written about your company.
- We can provide you with coding to add a reviews widget to your website.
- We will provide you with a reviews landing page on our discreet domain to direct your customers to.
- We will segregate positive and negative reviews to ensure the best reviews are in front of your customers.
- We will reach out to your previous client base to ask them to write reviews.
- For an additional fee, we can provide business cards with links to your review landing page for in-person review requests.
- We get real reviews from your real customers on these websites.
- We get real reviews from your real customers on these websites.
- We try to prevent your positive reviews from being deleted.
- We ensure your product or service has the reputation it deserves.
- We will provide a report to you of all reviews generated and promoted during your campaign.
Reputation.ca’s “Respond To My Reviews” Program
With Reputation.ca’s “Respond To My Reviews” Program, Reputation.ca will proactively monitor all major review platforms that you or your company are on.
What we do when you get a positive review…
- If and when a positive review about you or your company appears on any of these review platforms, we will publicly thank your happy customer on the given platform.
- If and when a negative review about you or your company appears on any of these review platforms, we will do the following::
- Reputation.ca will inform you.
- Reputation.ca will then thoughtfully and intelligently respond to the negative review about you or your company within 1 day of the review being posted.
- Reputation.ca will keep you apprised of any further response from the customer who provided the negative review.
Add $250/month; a total of 10 reviews/month will be responded to
- Up to 20 reviews per month, resulting in more people choosing your business and making you stand out from your competitors.
- We take your exported list of customer emails and reach out to these people and remind them to write a review for you.
- We give you a platform to track and monitor where reviews are written about your company.
- We publish real reviews from your real customers on these websites.
- We try to prevent your positive reviews from being deleted.
- We ensure your product or service has the reputation it deserves.
- We can provide you with coding to add a reviews widget to your website.
- We will provide you with a reviews landing page to direct your customers to.
- We will segregate positive and negative reviews to ensure the best reviews are in front of your customers.
- We will reach out to your previous client base to ask them to write reviews.
Reputation.ca’s “Respond To My Reviews” Program
With Reputation.ca’s “Respond To My Reviews” Program, Reputation.ca will proactively monitor all major review platforms that you or your company is on.
What we do when you get a positive review….
- If and when a positive review about you or your company appears on any of these review platforms, we will publicly thank your happy customer on the given platform.
- If and when a negative review about you or your company appears on any of these review platforms, we will do the following::
- Reputation.ca will inform you.
- Reputation.ca will then thoughtfully and intelligently respond to the negative review about you or your company within 1 day of the review being posted.
- Reputation.ca will keep you apprised of any further response from the customer who provided the negative review.
Add $500/month; a total of 20 reviews/month will be responded to
Q&A
Why is online review management important?
Online review management is vital because customers are constantly searching the internet for reviews online long before they visit your store or business. Given the impact online ratings and reviews have on a customer’s decision-making process, the way you handle them is a powerful driver behind getting new customers.
Do you recommend responding to reviews from years ago?
Yes. We encourage responding to all reviews on your websites. Responding to reviews shows that you are actively working to improve your brand and value your customer’s input.
How should I respond to negative reviews?
It is important to respond to the reviews that are negative in addition to those that are positive. Your customers will be reading not only the review, but also your response to the review. A strong response balances a poor review and provides a platform for you to showcase your true brand.
Is it okay to ask satisfied customers to leave a review on my business?
Asking customers to leave a review is common practice and can help you market your business in a positive light. We recommend not asking for “good” reviews, but simply asking for honest reviews. Customers tend to trust a company that is authentic.
Do I have to respond to every review or just some of them?
All of them! It shows that you took the time to read and understand your customers’ input and feedback.
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