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We build trust through reputation.

It’s Time To Fix Your Online Reputation

Utilizing market leading technology and search engine optimization practices we offer online reputation suppression, deletion and monitoring services to clients worldwide.

25+ Reviews
4.7/5 - (118 votes)

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What We Do

Control Search Results

Gain command over your online image. With our advanced software, in-house SEO specialists, staff journalists, legal forensics, and exceptional search algorithm expertise, we can develop a strategy that moves the content you want people to see to the top and the negative content off the first page.

Our services include creating positive content, removing negative content, monitoring and managing your online reputation by doing a combination of the following:

  • Content Removal
  • Content Generation / Suppression
  • Content Monitoring
  • Social Media Management
  • Review Management
  • Wikipedia Page Edits or Creation

 

Delete Negative Content

We have developed an assortment of proprietary techniques for permanently deleting content online. The types of content we can delete includes:

  • News Articles
  • Lawsuits
  • Gossip Sites
  • Social Media Posts and Pages
  • Blog Posts
  • Reviews
  • Photos & Videos
  • Consumer Complaints
  • User Comments
  • Private Information

Improve Review Scores

We use our reviews management software ReviewsCaster to make sure your listings are updated and synchronized across all of the platforms that matter to your business. Our services and operations team work to:

  • Get you more reviews
  • Raise your review score

We help you manage and optimize your review scores. We can take over or integrate with your team to build a reputation management strategy that fits your needs.

Our Services

Suppression and Content Generation

We are SEO content generation experts. We know how to get your positive content ranked higher, and we know how to push your negative content lower. Content optimization and generation are your most powerful tools for repairing your reputation.

Our software and services are designed to take out all the guesswork.

We Can:

  • Optimize your current content and profiles
  • Create more positive content
  • Show how all your online content changes rank over time

Removing Negative Online Content

We understand how negative content can affect people and businesses. That’s why we have established guidelines for best practices in content removal.

We can remove negative posts about you from certain mainstream media news sites, social networks, forums, message boards and more. We will always be transparent with our clients regarding the realities of removal.

The truth is, content removal is difficult and expensive due to many factors, including costs for lawyers, the rights to freedom of speech and other limitations that make it harder to remove negative content online.

We offer solutions for our clients who wish to pursue legal action, we also provide more tools and options to help you regain control of your online reputation.

Sites we offer guaranteed deletions services for:
ComplaintsBoard.com, Justia.com, TheDirty.com, RipOffReport, ComplaintsBoard.com

See more sites we remove from here

We have an ever-growing list of sites we remove from and continue to improve our abilities. Contact us for an assessment of your situation to determine if there is a Guaranteed Removal option available.

click here to see our list of guaranteed removal services.

Monitoring and Managing Reviews

Getting more positive reviews is easier with ReviewCaster. It will help you generate reviews and respond quickly to any negative comments.

  • We provide you with software that automatically connects with your business billing system and sends out emails to your customers to collect reviews.
  • It also has an iPad/Android app that you can provide to your customers and collect a review right on the spot at your business.
  • The reviews we collect are syndicated out to a whole list of partner websites, amplifying their reach and impact.
  • We give you a platform to track and monitor where reviews are written about your company.
  • We get real reviews from your real customers on these websites.
  • We try to prevent your positive reviews from being buried.
  • Train you on how to respond to negative reviews using best in class business practices.

We will help ensure your product or service has the positive reputation it deserves.

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Social Media Management

We help keep your social profiles up to date and can respond to all social media comments and Tweets about your company or your industry.

Engaging with customers by staying on top of comments and responding to complaints or bad reviews will give your business the edge it needs to succeed.

Let us do the work for you.

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Brand Monitoring

We use proprietary software to track mentions of your name across more than 10,000,000 news sources and websites.

Sending you a report of these mentions each day and your account manager monitors them as well.

Following this reactive approach, Reputation.ca is able to address negative criticism as it happens – which provides peace of mind in knowing that you’re not allowing negative content to linger unaddressed and damage people’s opinions about you.

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Reputation Maintenance

Our maintenance plans are designed to maintain and improve your current search engine reputation.

  • Create positive content
  • Publish this content on your blogs and social profiles (Twitter, LinkedIn, etc.)
  • Perform other maintenance tasks on your social profiles
  • Perform optimizations to help your assets hold their positions
  • Provide monitoring of rankings
  • Provide media monitoring

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Our Software

Our proprietary tools are designed to help take control of your online reputation. You can purchase them individually, or they come FREE with one of our service plans.

With our online monitoring software RepuSure, you can have a clear picture of all the positive and negative content that can impact your online reputation.

Our proprietary reputation monitoring software is included with all services agreements.

  • Visualize and track your search results
  • Daily screenshots and tracking of search engine rankings
  • Weekly emailed reports of your online reputation
  • Media monitoring across millions of sources

Our platform for reviews monitoring allows you to take control of your review scores, raise them and get more good reviews. You can also automatically sync your business listings so you are shown consistently to customers. Managed sites include:

  • Yelp, Google Reviews, BBB, Trip Advisor
  • Monitor Your Reviews
  • Gather More Positive Reviews
  • Manage MultipleLocations, and Business
  • Weekly Analysis and Summary Report

Our Team

Online Reputation Strategists

Online reputation strategists devise and execute programs that improve search engine results for people and companies.

Technical Search Engine Optimizers

Our team of technical SEO experts keep abreast of cutting edge techniques to ensure powerful and effective results for your campaigns.

Traditional Public Relations Experts

We have expert public relations and communications experts on our staff to deal with the media, provide strategy, and gain positive media coverage.

Why Choose Us

Effective Strategies

We build personalized plans that work for you. From removal of negative content, to managing and optimizing your profile, we keep you looking your best online.

Personalized Solutions

From generating positive content about you, to managing your social profile, our packages and bundles are customized for individuals, and tailored to meet the needs of small and large businesses. 

Trusted

Headquartered in Toronto, Canada, we have been providing removal and suppression services for over a decade. We have successfully helped thousands of individuals and businesses with reputation management.

Latest Resources

Client Testimonials

As the founder and CEO of a successful transportation company, I employ a large number of people. Inevitably, a few of them become unhappy with their circumstances. A few months ago, I discovered that one had left reviews on Glassdoor and Indeed complaining about certain aspects of my company. The reviews were factually inaccurate and unfair, but they were gaining traction and I was worried that they might negatively impact the pool of potential applicants for new job openings. That’s why I retained Reputation.ca to help me with my online reputation management. They got to work on my problem immediately, and the next time I checked Glassdoor, the offending reviews were completely buried! Now I know that new applicants will see a balanced and accurate view of my company.

I’m a college professor. After being accused on Reddit of an unsavoury act that I did not commit, I was at a loss for how to deal with the situation. A colleague of mine recommended consulting with Reputation.ca to see if they could do anything about my problem, as they specialize in online reputation management. I’m very glad I did. Somehow, they managed to get the offending post flagged and pulled off Reddit. This company knows how to get things done!

The marketing company I run started getting review-bombed by a very old customer who still carries a grudge about something that happened 8 years ago. I found out about this during a routine search of my company’s name on Google Reviews—that’s when I realized that this person was dedicating a good portion of their time to dragging our good name through the mud. After doing some research, I concluded the best way to combat this was to retain an online reputation management service, and among those, Reputation.ca stood out. They created a customized campaign designed to solve my specific problem, and did it ever! Working with Reputation.ca was one of the best business decisions I made this year.

It was brought to my attention that some malicious party started to post fake, negative reviews about my dental clinic on Facebook, Google Reviews, etc. My front desk coordinator and I went through our records with a fine-toothed comb, and sure enough this person had never made an appointment with us, much less received dental treatment—contary to what these ‘reviews’ claimed. Even though the reviews were illegitimate, I was worried it might hurt the clinic’s image. That’s why I made the call to Reputation.ca, so they could assist us with online reputation management. They analyzed the situation, made a series of recommendations, and came through expertly. They pushed the fake reviews were way down on all of our search engine results.

I work for the marketing department of a highly respected law firm in Southern California. Until recently, we proudly maintained a 5-star rating on our Better Business Bureau profile—that is, until someone posted a complaint. After reviewing it, it became very clear that the poster had our firm confused with another one that has a similar name and it was all an innocent misunderstanding. But still, if potential clients didn’t look at it closely, it would seem that the person was talking about us. We had to get that complaint taken care of. I scoured the internet looking for a company who could do the job and found Reputation.ca, an online reputation management company based in Toronto. They assured us that they could deal with the issue, and they were true to their word. We are very satisfied with their services.

I have a very unique name. For most of my life, it hasn’t really been an issue. However, because of my position with a prominent energy company, I was named as a co-defendent in a frivolous and defamatory lawsuit last year. From that point onward, whenever someone searched my name on Google, the first thing that popped up were the court documents pertaining to that lawsuit. It was a problem I needed fixed. Reputation.ca was able to do that for me using their proprietary methods of online reputation management. It’s an impressive and commendable organization.

I’m a real estate developer in a large, west coast city, and sometimes the properties I develop can make certain individuals or interest groups upset. There are a whole host of reasons why this might happen, but the bottom line is that one such complaint on Facebook started to get a large amount of views and other people sub-commenting. I hired Reputation.ca to help me deal with the issue, as the comment’s momentum had the potential to negatively impact my business. The wealth of options that Reputation.ca offers in terms of online reputation management is extensive. Not only did they audit and update my existing social media profiles for search engine optimization, they also created new ones and planned out a campaign that included blog posts, third-party and backlinking articles, interviews in high profile publications, and even the construction of a brand new website. It was comprehensive and high-quality work.

My cardiology clinic, as well as one doctor in particular who works with us, had our ratings downgraded on RateMDs. One of his new patients came to him with a rare, pre-existing heart condition. The doctor did his best to administer treatment, but as is the case sometimes in the medical field, there was nothing that could be done. Unfortunately, a member of that patient’s family did not accept that the situation was unavoidable, and left what could only be described as an online rant blaming the doctor and leaving him a one-star rating, including my clinic’s name several times in the process. Because of the popularity of RateMDs among the public, I knew this might cause some trust issues, groundless though they may be. After exploring the major online reputation management companies, I settled on Reputation.ca in large part because of their record for helping other medical clinics. Only a short amount of time after they set to work, the rating of both the doctor and my clinic were back to where they were before—which is to say much higher than average.

As one of the best-known family law practitioners in my city, I deal with a lot of acrimonious divorces and high-conflict custody battles. Invariably, when I’m effective at protecting the interests of my clients, the other party can become embittered and decide to blame me just for doing my job well. Although it’s rare, sometimes they also try to defame me and my practice online. Recently, I discovered a series of bad faith reviews on TrustPilot which I traced back to the ex-spouse of a former client and I wanted to make sure that these were suppressed. Reputation.ca did an excellent job in this respect, employing a full-service campaign of online reputation management. Now I know who to call if anything like that ever happens again.

I’m the sole proprietor of a newly-established accountancy in Ottawa, and I’m sad to say that one of my competitors started bad-mouthing my business on the Ottawa subreddit, as well as on Google Reviews. It was an underhanded attempt to diminish my professional standing and protect his own firm from legitimate competition, and it was totally unexpected. I wasn’t really sure how to handle it. I tried responding to the comments myself, but that strategy wasn’t working. Luckily, a good colleague of mine turned me on to Reputation.ca. The company has more than a decade of experience in the field of online reputation management and knew exactly how to handle my case. Within a few months, there were barely any traces left of the malevolent comments! It’s a liberating feeling to finally stop worrying about that issue and re-focus my attention on building my new business.

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Frequently Asked Questions

What is Online Reputation Management (ORM)?

Online Reputation Management (ORM) involves monitoring, managing, and improving how your brand or individual reputation is perceived online. It includes addressing negative feedback, promoting positive reviews, and ensuring a favourable online presence.

Why is Online Reputation Management important for businesses?

ORM is crucial because most customers research a brand online before making a purchase decision. A positive online reputation can help build trust, attract more customers, and improve revenue, while a negative reputation can drive customers away.

How does Online Reputation Management work?
ORM involves tracking online mentions, managing reviews, creating positive content, and responding to negative feedback. This ensures that the most favourable and accurate information about your brand appears prominently in search results.
What tools are used for Online Reputation Management?

Common ORM tools include:
Google Alerts: To track online mentions.
Hootsuite: For social media monitoring.
Reputation.com: For sentiment analysis and review management.
Text: For managing local business listings and reviews.

How can Online Reputation Management benefit small businesses?

ORM helps small businesses build credibility, attract local customers, and compete with larger brands by maintaining a strong online presence and addressing customer feedback effectively.

What does an Online Reputation Management strategy involve?

An effective ORM strategy includes monitoring brand mentions, engaging with customers on social media, responding to reviews, suppressing negative content, and creating high-quality, positive content.

How long does it take to see results from Online Reputation Management?

ORM is a continuous process. While some improvements, such as addressing negative reviews, can show results quickly, achieving long-term reputation improvements may take weeks or months, depending on the extent of the issues.

What are Online Reputation Management services?
ORM services are professional solutions offered by companies to help monitor, protect, and enhance a business’s or individual’s online reputation. These services often include review management, SEO, and crisis response.

Success Stories

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The owner of a restaurant in downtown Toronto noticed a decline in reservations and walk-in customers due to a few unfavourable reviews on Tripadvisor. Even though these reviews were vastly outnumbered by favourable ones, they were displayed prominently on the first page of results whenever the name of the restaurant was searched. This had the unfortunate effect of damaging the restaurant’s reputation and deterring potential customers from dining there.

Reputation.ca conducted a comprehensive audit of the restaurant’s online presence. Using state-of-the-art online reputation management techniques, we worked to minimize the visibility of the negative reviews and promote the many positive ones left by other patrons. We also provided the owner with tools to encourage satisfied customers to leave glowing reviews going forward.

Within four months, the restaurant’s overall Google rating improved from 3.1 to 4.4. The owner reported an increase in bookings and walk-in traffic, and expressed his gratitude to the company, stating, “Reputation.ca helped our business regain public trust. We couldn’t be happier!”

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A senior executive at a Chicago-based financial services firm discovered that a complaint from a dissatisfied former client was dominating her online search results. The complaint had no grounding in fact and seemed deliberately designed to cast doubt on her professional abilities. Despite her efforts to address the issue on her own, the content remained highly visible online for months.

Reputation.ca created a personalized online reputation management strategy for the executive that included publishing authoritative articles highlighting her recent accomplishments and contributions to her field. We also optimized her LinkedIn profile and other social media accounts to ensure they showcased her breadth of expertise, as well as highlighting favourable testimonials from her roster of highly satisfied clients. These strategies helped to suppress the misleading blog post, pushing it below the positive content.

The financial executive’s profiles now dominate the first page of search results for her name, and the false complaint is no longer visible to those searching for her professional track record. In a thank-you email, she shared, “I can finally focus on my career without worrying about untrue information online harming my reputation. Reputation.ca delivered on their promise to me and exceeded my expectations.”

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How Much It Costs

Please call or email us at any time to speak with a friendly representative who can answer your questions and provide you with a firm quote.

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Get An Instant Quote To Fix Your Reputation

4.7/5 - (118 votes)