As a business owner, you know how one bad online review from a customer can put a damper on your day and potentially prevent or influence other customer’s decisions about using your services. With this knowledge, you are considering investing in reputation management...
The COVID-19 pandemic continues across the globe with new updates coming in seemingly every minute. Many schools across the world have closed, as have offices, stores, businesses and commercial centers. While essential workers on the frontline deserve all of the...
If you’ve Googled your business lately, you may be surprised to find out what customers are posting about you online. In a world where your online reputation can be your strongest ally or your biggest crutch, what shows up in your search results could make or break...
As individuals continue to place greater trust in Google search results, the importance of maintaining a positive online reputation grows, especially when it comes to promoting local business. Local SEO is important because smaller businesses typically don’t get the...
If you’ve ever worked in the corporate world, then you know that a crisis can debilitate an organization’s reputation. Whether the source is external (natural disaster), or internal (employee lawsuit), it’s how the organization and its leaders handle the crisis that...
In an era where social media has become a staple, it’s almost impossible to avoid seeing a negative comment about yourself or your business online. Even unfavorable feedback can stand out in a sea of positive comments on Facebook or Twitter. In fact, a recent study...