Online Reputation Management Blog
How Review Velocity Affects Your Google Business Rank
Matt Earle
Jan 7, 2026
Google's algorithm looks at the reviews you get and tracks the pace at which they come in. A business with 30 reviews that gets 5 new ones each month will beat out a competitor that...
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When a Negative Review Becomes Defamation in Canada
Matt Earle
Dec 31, 2025
Canadian courts have been awarding large amounts of money in defamation cases when negative reviews cross the line. In Premier Finance Ltd. v Ginther, a reviewer ended up with a $90,000 judgment against them. Houseman...
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How to Use PIPEDA to Remove Information From Google
Matt Earle
Dec 24, 2025
Personal information about yourself in Google search results can hurt your job prospects badly, sometimes before an interview even happens. An old address that still appears on a data broker site could bring unwanted contact...
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What Happens When Wikipedia Editors Reject Your Page
Matt Earle
Dec 17, 2025
You spent hours researching and writing your Wikipedia submission. Everything was formatted the way it should be, and all your sources were cited the way they wanted them. Then the rejection email lands in your...
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How Private Equity Firms Audit Your Online Reputation
Matt Earle
Dec 10, 2025
Private equity firms are just as interested in a company's online reputation as they are in the balance sheets and cash flow numbers. One viral controversy or an old scandal that resurfaces can tank a...
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Do ESG Scores Affect Your Online Business Reputation?
Matt Earle
Dec 3, 2025
Business owners face a reality that's pretty new - a company's sustainability performance matters just as much for their online reputation as product quality or customer service does. One environmental mistake or a labor issue...
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Free Google Review Calculator Tool (+ How It’s Calculated)
Matt Earle
Nov 26, 2025
Most business owners check their Google review score at least once a week, sometimes more. Plenty of them haven't quite figured out what actually makes that number climb or drop, though. Google's algorithm isn't designed...
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Negative Review Blackmail Guide – Protect Your Reputation
Matt Earle
Nov 19, 2025
A message from a stranger threatening to destroy your business online unless you pay them or give them free services - it's absolutely terrifying when this lands in your inbox. Business owners face this exact...
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Quebec Language Laws and Your Review Response Strategy
Matt Earle
Nov 12, 2025
A letter from Quebec's language watchdog shows up about your review replies. On that same day, a competitor files a formal complaint against you. Business owners across the province run into this exact situation every...
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Guide to Google Name Removal on Political Donation Lists
Matt Earle
Nov 5, 2025
Your name on a political donation list shows up in Google searches because federal and state transparency laws make campaigns report who gives them money. The laws are in place for good reasons and help...
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Wage Theft Allegations: A Reputation Management Guide
Matt Earle
Oct 29, 2025
Wage theft allegations work differently than most corporate scandals you'll come across. Just last year, the Department of Labor recovered $273 million in back wages for workers. Some of the largest settlements are huge. Disney...
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How to Fix Wrong Facts in Your Google Knowledge Panel
Matt Earle
Oct 22, 2025
Your Google Knowledge Panel has the wrong information on it, and this incorrect detail pops up every time anybody searches for you or your business. Knowledge Panels actually show up in about 37% of all...
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